Privacy Policy
Website information and tracking
Updated October 26, 2026. This section describes our website’s collection and use of information and updates the website-tracking disclosures below. It does not change our text-message consent commitments or any separate notice governing health records.
When you send an inquiry, we receive the contact details and message you provide. Please limit your message to what is needed for us to respond. Website servers and embedded services also receive technical information such as your IP address, browser and device information, page URL, referring page, and time of access. Cookies and similar identifiers can distinguish a browser and associate visits and interactions; this information is not necessarily anonymous.
- Microsoft Clarity: interaction measurement, heatmaps, and session replay, which can include page content and actions such as clicks, scrolling, and navigation. Clarity uses cookies or similar identifiers. Masking settings affect what appears in a replay; a replay is not a video recording from your camera.
We use website information to respond to requests, operate and protect the website, understand how visitors find and use it, and measure the effectiveness of our communications. Information is processed by the hosting, communications, measurement, and other providers described here as needed for those functions. Embedded services also have their own privacy terms.
Privacy choices and requests
You can block or delete cookies through your browser settings. Some embedded features may not work as intended when blocked. Cookie controls do not necessarily stop all network requests or information you choose to submit. You can also use Google’s Analytics opt-out browser add-on for supported browsers and Google’s advertising controls. These provider controls have their own scope and do not replace rights available under applicable law.
Depending on where you live and which privacy laws apply to our business and the information involved, you may have rights to access, correct, delete, or obtain a copy of personal information, or to opt out of sale, sharing, or targeted advertising. Advertising-related disclosures can fall within legal definitions of “sale” or “sharing” even where no money is exchanged. To make a privacy request or ask about these practices, use the contact information on our website. Please identify this website and the nature of your request without including sensitive records. We may need information to verify and respond to a request; legal exceptions can apply.
Retention and changes
The period information is needed depends on its purpose: responding to an inquiry, providing a requested service, maintaining required business or clinical records, respecting communication choices, security, or resolving a dispute. Provider-held website data is also subject to the applicable service settings and terms. You may contact us about retention or deletion of information relating to you. Updates to this website notice will be posted here with a revised date.
Wilmington Dispensary operates ilmdispensary.com. This policy explains how information is handled when you visit the site or contact us.
Information you provide and how it is used
When you contact us or request a service, we receive the information you enter, such as your name, email address, telephone number, and details of your inquiry. We use it to respond, communicate about your request, and provide services you ask for. Information may be handled by the providers that host our website, deliver communications, and support the service requested.
Shopping, accounts, and age verification
When you shop, create an account, join a rewards program, or place an order, we process the information needed for those functions. This can include your name, email address, telephone number, delivery and billing addresses, order items, payment transaction information, account and rewards information, and date of birth for age verification. Our checkout requires purchasers to be 21 or older. Payment services process payment details; our ordering and point-of-sale systems, including Cova, support order fulfillment and related customer and rewards records. Delivery, communications, and other service providers process information needed to carry out your request. An account or purchase does not by itself constitute consent to marketing messages.
Session cookies and browser storage support functions such as login, age verification, cart contents, and checkout progress. Required transaction and verification records may need to be retained even when a deletion request is made.
Security and other disclosures
No method of transmission or storage can be guaranteed completely secure. Please avoid including sensitive information that is not needed for your request. Information may also be disclosed where required by law, in response to valid legal process, or as needed to protect people, property, or the security of our services.
Third-party services and children
Linked websites and services may operate under their own privacy policies. Our general website is intended for adults contacting us about our services. If you believe a child has provided personal information through this site without appropriate involvement of a parent or guardian, please contact us so we can address it.
Contact
For privacy questions or requests, use the contact information on our website.